Dominika Naoui

Summary

I am a positive individual with a lot of motivation to develop my skills.
I have an experience in Master Data Management and Data Quality but I'm ready to get involved in other kinds of work.
I feel good in work that requires cooperation with others and gives some challenges.

Education

• 2020 – 2023: Informatics – Katowice Institute of Information Technologies (WSTI)
• 2017 – 2020: Administration – University of Silesia in Katowice
  Bachelor’s degree

Professional Experience

• 2022 – now: Associate Consultant – Informatica Krakow
  • Work in English.
  • Working in Master Data Management/Informatica Data Quality (MDM/IDQ) team with
    softwares: Informatica Master Data Management and Informatica Data Quality.
  • Work based on Windows, Linux with Amazon Workspaces, Oracle SQL Developer,
    Informatica Developer, WinSCP, Microsoft Package.
  • Cleansing, segregating, sorting, matching, merging data.
  • Building mappings, mapplets and testing it in Informatica Developer.

  • Systems/Apps/Skills required at work:

    • SQL, Data Quality, Master Data Management, Informatica Developer,
      Oracle SQL Developer, Amazon WorkSpaces, WinSCP
    • OS: Windows, Linux (Debian)
    • Microsoft: Outlook, Word, Excel, Teams
    • Problem solving orientation, creativity, active listening, giving and
      accepting feedback about work, independent work,
      collaboration with people from other teams to find or share solutions.
    • Languages: English, Polish

  ---

• 2019 – 2022: Customer Service Advisor – Capgemini Katowice
  • Work in English.
  • Answering telephone calls, e-mails and messages from Customers regarding IT issues.
  • Resolving customer queries (technical issues) using various diagnostic tools and interpersonal
    skills (first time fixes and trouble-shootings).
  • Registering, owning and processing service incidents and requests with other resolving groups
    and support teams.
  • Handling high impact incidents affecting the technology systems, applications and productions.
  • Providing the highest level of customer service and customer care procedures.
  • Supporting new workers during their first days and also later. Explaining procedures, processes,
    policies, showing correct way of helping Customers via phone.

  • Systems/Apps/Skills required at work:

    • Active Directory, Virtual Desktop Infrastructure (VDI), BMC Remedy Ticketing System,
      Citrix XenDesktop, Windows Remote Desktop, Citrix XenApp, Lync
    • Microsoft: Outlook, Word, Excel, Teams
    • OS: Windows
    • Teamwork, customer service and technical support, problem solving orientation,
      paying attention to details, patience.
    • Languages: English, Polish, French

Languages

• Polish – native
• English – level B2/C1
  • Cambridge English Level 1 Certificate is ESOL International – Council of Europe Level B2
• German – level B1
  • Goethe-Zertifikat B1
• French, Arabic, Spanish, Russian language – A1/A2

Skills and interests

• I am aim oriented person able to work under pressure of time.
• I work with creativity and precision.
• I am team player as well as a person who works fine on her own.
• I am good at planning and organising.
• I can describe myself as motivated person, ready to grow and learn.
• Due to holding representative positions (past and present) (chairman of the school,
  student representative at both studies, chairman of the housing community council),
  I have experience in solving various problems, looking for solutions that meet the requirements
  of a larger group of people and solving conflicts that arise between them. I can also conduct mediations.
• I have can-do attitude.
• I easily adapt to rapidly changing situations (both in professional and private life).
• I am open-minded person who is not shy to start conversation first or give a hand to somebody in need.
• I like to swim, dance, lift weights, sing, play guitar, chess, read books (mainly concerning coaching,
  time planning and management, personal development). I do speedcubbing.
• I am a great fan of true crime podcasts.

2024

• Agile Crash Course: Agile Project Management; Agile Delivery (in progress; getting familirized with
  Agile Project Management Basics and Essentials (Scrum))
• The Complete 2024 Web Development Bootcamp – Udemy (in progress; getting skills for full-stack web
  developer; course includes HTML, CSS, Javascript, Node, React, PostgreSQL, Web3 and DApps)

2022

• Tkinter | Create a GUI Desktop Calculator in Python – Udemy
• Learning Java – LinkedIn Learning
• Become a Linux System Administrator – LinkedIn Learning
• Docker for absolute beginners – Coursera
• Fundamentals of Red Hat Enterprise Linux – Coursera
• Linux Command Line for beginners – Udemy
• The Complete Oracle SQL Certification Course – Udemy
• Tableau | A Quick Start Guide – Udemy

2016

• Driving license AM/B1/B

Grants

• 2018 – Warsaw: Language Scholarships in 2018/2019 academic year (CAE course in International
  Language Institute) – The Educational Enterprise Foundation
• 2018 – Warsaw: Scholarships for the second year (Competition PRYMUS) in 2018/2019 academic
  year – The Educational Enterprise Foundation
• 2017 – Warsaw: Grant for 1st year of studies in 2017/2018 academic year – The Educational
  Enterprise Foundation (Participation in conference: Financial markets and financial institutions,
  role, tasks and activities of National Bank of Poland, banks and common monetary policy of European Union)
• 2016 – Warsaw: Prime Minister Grant in 2016/2017 school year
• 2015 – Warsaw: Prime Minister Grant in 2015/2016 school year